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Privacy Policy  

 

Last updated: [25/09/2025]

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This Privacy Policy explains how Easy Education London (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you use our website, https://www.easyeducationlondon.com, register for our services, purchase or enrol in our courses, or otherwise interact with us.By using our Site or services, you consent to the practices described in this Policy (subject to any rights you may have under applicable law).

1. Information we collect

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We may collect the following information when you interact with us:

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  • Personal details – such as your name, email address, phone number, and postal address.

  • Account information – such as your username, password, and profile preferences.

  • Payment details – such as billing address and transaction history (handled securely through trusted payment providers).

  • Learning information – such as the courses you enrol in, your progress, tutor feedback, and subject preferences.

  • Technical information – such as your IP address, browser type, device information, and how you use our website.

  • Communication records – such as emails, support requests, or feedback you share with us.

  • Marketing preferences – such as whether you would like to receive updates or promotional emails.

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We do not intentionally collect sensitive personal data unless you provide it to us for educational purposes and give your consent.

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2. How we use your information

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We use your information to:

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  • Provide and manage our services, including enrolment, scheduling, tutoring, and support.

  • Process payments and keep records of transactions.

  • Send important updates about your courses or our services.

  • Send marketing communications, if you have agreed to receive them (you can opt out at any time).

  • Improve our website and services by analysing usage and performance.

  • Comply with legal obligations and protect against fraud or misuse.

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3. Cookies and similar technologies

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We and our partners may use cookies, tracking pixels, and similar technologies to collect technical and usage data when you use our Site.

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  • Essential cookies – to recognise returning users, maintain login sessions, and customise your experience.

  • Analytics cookies – to understand how people use our Site and improve our services.

  • Advertising cookies – to provide relevant marketing and promotions.

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You can manage or block cookies via your browser settings. Please note that some features of the Site may not work properly without them.

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We may also use third-party analytics tools (e.g. Google Analytics). These providers process data in accordance with their own privacy policies.

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4. Disclosure / Sharing of data

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We may share your personal data with:

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  • Service providers and contractors – such as payment processors, hosting providers, email delivery services, analytics vendors, and customer support platforms, with appropriate confidentiality and security safeguards.

  • Tutors and educational staff – to the extent necessary for delivering personalised instruction, under confidentiality obligations.

  • Legal and regulatory bodies – where required by law, or to enforce or protect our rights.

  • Business transfers – in the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred with appropriate safeguards.

  • With your consent – for any purpose not listed above, we will ask for your explicit consent before sharing.

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We do not sell your personal data to third parties.

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5. Data retention

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We retain personal data only for as long as necessary to:

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  • Deliver the services and maintain your account.

  • Comply with legal, accounting, and reporting obligations.

  • Resolve disputes, enforce agreements, or defend legal claims.

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Once no longer required, data will be securely deleted or anonymised.

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6. International transfers

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As we are based in the UK, your data may sometimes be stored or processed outside the UK or EEA. Where this occurs, we will ensure suitable safeguards are in place (e.g. standard contractual clauses, adequacy decisions, or consent) so that your rights remain protected.

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7. Your rights

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Under the UK GDPR and applicable law, you have the right to:

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  • Request access to the data we hold about you.

  • Correct any inaccurate or incomplete information.

  • Request deletion of your personal data.

  • Restrict or object to how we use your data.

  • Request data portability (to receive your data in a machine-readable format).

  • Withdraw your consent (where processing is based on consent).

  • Lodge a complaint with a supervisory authority (in the UK, the Information Commissioner’s Office).

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To exercise these rights, please contact us using the details below. We may ask you to verify your identity before processing your request.

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8. Security

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We apply appropriate technical, organisational, and administrative measures to safeguard your personal data from unauthorised access, loss, alteration, or disclosure. These include encryption, secure servers, access controls, regular audits, and staff training.

No system is completely secure, but if a data breach occurs that may put your rights at risk, we will notify you and the relevant authorities as required by law.

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9. Minors and parental consent

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If you are under the age of 16 (or the relevant local age of consent), you must obtain permission from a parent or guardian before using our services or providing personal data. We reserve the right to verify parental consent before enrolment or access is granted.

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10. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time. When we do, we will publish the revised version on this page and update the “Last updated” date. If the changes are significant, we may also notify you directly (e.g. by email).

Your continued use of our Site or services after changes are made will be taken as acceptance of the updated Policy.

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11. How to contact us

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If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal data, please contact us at:

Easy Education London
Email: info@easyeducationlondon.com
 

If you are based in the UK, you also have the right to contact the Information Commissioner’s Office (ICO) via https://ico.org.uk.

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