AGREEMENT TO OUR LEGAL TERMS

 

1. Introduction
Easy Education London ("we," "our," "us") provides tuition services and products by signing up, you agree to follow these rules.

 

2. Tuition Services
Our tuition services include group classes and private 1-to-1 lessons. Each customer will get four (4) lessons every month, based on their payment date. If a customer chooses more than one package, they will receive more than four (4) lessons per month, based on the number of packages they sign up for. For example, if a customer chooses two packages, they will receive eight (8) lessons per month. The more packages chosen, the more they will get.
 

•  In any 30-day cycle that includes a fifth week, there will be no lesson on that week, as customers will have already received their allocated four lessons for the cycle.

 

3. Payment Policy

• All tuition services and products, including registration fees, are non-refundable.

• Customers pay for a set number of lessons per month, starting from the first payment date to the next payment date.

• If a customer signs up for multiple packages, they will receive extra lessons according to their selection.

• All packages typically include four (4) sessions per month from the date of enrolment, per chosen subject(s) with each session lasting one (1) hour per week, unless specified on the package description.

 

4. Cancellation Policy

• Customers must give us at least four (4) weeks' written prior notice by email if they want to cancel their tuition.

• Tuition fees are non-refundable, including any payments made before cancellation.

 

5. Rescheduling and Missed Classes

• Group Sessions: If a customer misses a group class, this is non-refundable, and we cannot reschedule it. The class will  continue as normal. We will only make exceptions if we decide to do so.

• 1-to-1 Sessions: If a customer needs to cancel a 1-to-1 session, they must notify us at least seventy-two (72) hours           in advance to reschedule. This policy applies only to 1-to-1 sessions. If they do not, they will lose that lesson.

• If we must cancel a lesson for any reason, we will inform the customer and arrange a cover lesson.

​​

6. Privacy: 
     • We respect your privacy and will only use your personal information for the purpose of providing our tuition services   

       and products. 

 

7. Intellectual Property:
    • All course materials and content provided by Easy Education London are protected by copyright and should not be                   reproduced or shared without permission. 

 

8. Code of Conduct: 
     • We expect all students and tutors to treat each other with respect and maintain a positive learning environment. 

 

9. Liability: 
    • While we strive to provide high-quality online tuition services and products, Easy Education London is not responsible for any academic outcomes or guarantee specific results. 

 

10. Termination: 
       • We reserve the right to terminate services if there is a breach of our terms and conditions or if it is necessary to protect the safety and well-being of our students and tutors.

​

​

​

Safeguarding Policy

 

At Easy Education London, the safety and wellbeing of all students is our top priority. We are committed to providing a secure and supportive online learning environment that protects children, young people, and vulnerable adults from harm, abuse, neglect, and exploitation.

​

1. Scope

This Safeguarding Policy applies to all staff, tutors, volunteers, and anyone working on behalf of Easy Education London. It applies to all interactions conducted through our online platforms.

 

2. Our Commitments

We are committed to:

• Promoting a culture where students feel safe, respected, and able to speak openly.

• Preventing the risk of abuse or harm during online learning.

• Responding promptly and appropriately to any safeguarding concerns or disclosures.

• Following UK legislation and statutory guidance, including Keeping Children Safe in Education (KCSIE) and Working Together to Safeguard Children.

 

3. Online Safety Measures

We take the following steps to ensure online safety:

• All sessions are delivered via secure platforms with password-protected access.

• Group classes are monitored to ensure appropriate behaviour at all times.

• Tutors are trained in safeguarding awareness and online best practice.

• No one-to-one contact is allowed between tutors and students outside of scheduled sessions.

• All communication must take place via approved channels only.

 

4. Tutor Conduct

All tutors:

• Are subject to DBS checks before delivering tuition.

• Must adhere to our Code of Conduct, which prohibits inappropriate language, behaviour, or contact with students.

• Are trained to identify signs of abuse or neglect and know how to escalate concerns.

 

5. Safeguarding Officer

Easy Education London has a designated Safeguarding Officer who is qualified in child protection and safeguarding. They are responsible for ensuring compliance with this policy, supporting staff, and responding to concerns.

 

6. Raising Concerns

• If a student, parent, or tutor has a safeguarding concern, it should be reported immediately via email to: info@easyeducationlondon.com

• Reports will be handled confidentially and in line with our safeguarding procedures. Serious concerns will be escalated to the appropriate local safeguarding authorities or agencies.

 

7. Review

This policy will be reviewed annually or sooner if required by changes in legislation or operational needs.