AGREEMENT TO OUR LEGAL TERMS

 

1. Introduction
Easy Education London ("we," "our," "us") provides tuition services and products by signing up, you agree to follow these rules.

 

2a. Tuition Services
Our tuition services include group classes and private 1-to-1 lessons. Each customer will get four (4) lessons every month, based on their payment date. If a customer chooses more than one program, they will receive more than four (4) lessons per month, based on the number of programs they sign up for. For example, if a customer chooses two different programs, they will receive four (4) lessons per month, per subject according to their chosen program. The more programs you enroll, the more lesson(s) you will get.

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•  In any 30-day cycle that includes a fifth week, there will be no lesson on that week, as customers will have already received their allocated four lessons for the cycle.

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2b. Tuition Services, A Minimum Commitment Requirement:

 

Monthly Program:
By enrolling into any of our Monthly Program(s), you are committing to a minimum initial term of twelve (12) consecutive months. If you wish to cancel your membership before this initial 12-month term is completed, you will be liable for an Early Termination Fee (can be found in Section 3b).

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Quarterly Program (A 3-Month Program):
By enrolling into any of our Quarterly Program(s), you are committing to a minimum initial term of six (6) consecutive months, which encompasses two quarterly payment cycles. If you wish to cancel your program before this initial 6-month term is completed, you will be liable for an Early Termination Fee (can be found in Section 3b).​

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Annual Program:

By enrolling into any of our ​Annual (12-month) Program(s), you are committing to the full, single term of that program. These are full one year program and are not subject to early termination mid-term. No refunds are provided for early cancellation on these plans.

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3a. Program Purchase Policy​

• Option 1: Standard Monthly Program (With Deposit)

  Customers pay:

First month’s tuition fee + final month deposit (equal to one month’s fee) upfront.

The deposit is held as security and used to cover the last month of service upon cancellation.

Example: A customer enrolling on 4 January 2025 pays for January + a deposit. If they cancel in June, the deposit covers June’s lessons, therefore they do not make payment for that final month.

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• Option 2: Alternative Monthly Program (No Upfront Deposit)
  For customers who cannot pay the final month deposit upfront:

Delayed Start: The customer makes two consecutive monthly payments before lessons begin.

Payment 1: Standard monthly fee (held as security).

Payment 2: Second monthly fee (processed after Payment 1 clears).

Lessons Start: After the second payment is received.

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• Quarterly Program   

 No upfront deposit is required, but:     

•  Cancellation requires *4 weeks’ prior written notice* before the next billing cycle.       

•  Failure to cancel on time results in automatic renewal for another term (e.g., 3 months for quarterly plans)

• Failure to give 4 weeks prior notice and decide to cancel two weeks or close to the next billing cycle or after the new billing cycle will result in you being liable for an early termination fee, found in SECTION 3b, part (1.b).

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• Automatic Recurring Payments - Payments are automatically charged monthly/quarterly/annually on the customer’s billing date (e.g., 5th of each month).

• Customers pay for a set number of lessons per month, starting from the first payment date to the next payment date.

• If a customer signs up for multiple programs, they will receive lessons according to their program selection.

• All of our program typically include four (4) sessions per month from the date of enrolment, per chosen subject(s) with each session lasting one (1) hour per week, unless specified on the program description.

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• All tuition services and products, including registration fees and deposit , are non-refundable.

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3b. Payment & Refund Policy

• ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. This policy applies unequivocally to all fees, including but not limited to: the deposit fee, registration fee, any program purchase (Monthly, Quarterly, Annual), and any other products or services sold by Easy Education London ltd.

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1. Subscription Commitments & Early Termination​

(1.a) Monthly Program:
By selecting a Monthly Program, you are committing to a minimum initial term of twelve (12) consecutive months.

• Early Termination Fee: If you cancel before this initial term is completed, you are liable for a fee of 50% of the total remaining monthly fees, payable as a one-off charge and your initial deposit will be null and voided.

• Final Month: If cancellation is requested with only one (1) full month remaining, the fee is the full payment for that final month and your initial deposit will be null and voided.

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*Example: A member cancels with 4 months remaining out of the 12 month initial term commitment. Their monthly fee is £250. The Early Termination Fee would be: (4 months x £250) * 50% = £500 as an one-off payment.

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(1.b) Quarterly Program (3-Month Program):
By selecting a Quarterly Program, you are committing to a minimum initial term of six (6) consecutive months (two quarterly payments).

• Early Termination Fee: If you cancel before this initial term is completed, you are liable for a fee of 50% of the total value of the remaining full months in your term.

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*Example: A member cancels with a 3-month remaining out of a minimum 6 month initial term commitment. Their quarterly fee is £600. The Early Termination Fee would be: £600 * 50% = £300 an one-off payment.*

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(1.c) Annual Program Subscription:
The Annual Membership is a single, pre-paid program for a 12-month term. As per section 3b, this payment is final and non-refundable.

 

4a. Cancellation Policy

Email Request Mandatory: All cancellations must be formally submitted by email to [info.easyeducationlondon@gmail.com]. Requests sent via any other means (including but not limited to text message, social media, verbal communication, or other email addresses) will not be accepted or processed.

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• The advance payment (deposit) is held as security will cover the final month. 

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• Insufficient funds: If a payment fails, the customer enters a 10-day grace period to rectify the issue. Lessons are suspended until payment is received. After 10 days if the payment does not go has not been collected, services are then terminated and deposit (if on monthly Program) is null and voided.​ ​​

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• Early Termination Fee is applied (Can be found in SECTION 3b, the whole of part 1 [a to c] depending on which program you have enrolled with us)​

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• Monthly Subscribers: To cancel, customers must email a formal request 4 weeks before their next billing date.       

Example: To cancel by 5th of June 2025, the email must be sent before *5 May 2025*. The deposit covers May’s lessons as  your final lessons. If the email is sent late (e.g., 15 May 2025), the automatic payment on 5 May is non-refundable, and the deposit covers June’s 2025 final lessons.​​

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• Quarterly/Annual Subscribers: No deposit will be taken, but 4 weeks’ prior formal email cancellation notice is required to avoid auto-renewal. Unpaid fees during the grace period result in service suspension/termination and early termination fee (the "early termination fee" is only applied to any Quarterly Program that you are enrolled in).  

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Deposit Forfeiture Summary (For Any Monthly Program Purchased And/Or Enrolled):
Your deposit will be declared null and void, and you will not be granted any final classes, if you:

• Fail to send the formal cancellation email to the specified address ([info.easyeducationlondon@gmail.com]).

• Fail to provide the mandatory 4-week prior notice, before the start of next billing cycle.

• Break your membership commitment (as outlined in Section 3b) and fail to pay the Early Termination Fee.

• Upon forfeiture, your subscription and access to classes will be terminated immediately.

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• Tuition fees (including deposits) are non-refundable, including any payments made before cancellation.

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4b. Payment Security & Enforcement*  

• Chargebacks & Fraud Prevention:  

Disputing valid charges via banks/PayPal will result in immediate termination and a claim for any unpaid fees (which includes but not limited to "early termination fee" ) + a £50 administrative penalty.  
Customers agree not to deliberately withhold funds (e.g., removing card details or causing failed payments).  

• Debt Collection:  

Unresolved unpaid fees after 30 days will be forwarded to a collections agency, with the customer liable for additional costs.  ​​

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5. Rescheduling and Missed Classes

• Group Sessions: If a customer misses a group class, this is non-refundable, and we cannot reschedule it. The class will  continue as normal. We will only make exceptions if we decide to do so.

• 1-to-1 Sessions: If a customer needs to cancel a 1-to-1 session, they must notify us at least seventy-two (72) hour in advance to reschedule. This policy applies only to 1-to-1 sessions. If they do not, they will lose that lesson.

• If we must cancel a lesson for any reason, we will inform the customer and arrange a cover lesson.

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6. Privacy: 
     • We respect your privacy and will only use your personal information for the purpose of providing our tuition services   

       and products. 

 

7. Intellectual Property:
    • All course materials and content provided by Easy Education London are protected by copyright and should not be                   reproduced or shared without permission. 

 

8. Code of Conduct: 
     • We expect all students and tutors to treat each other with respect and maintain a positive learning environment. 

 

9. Liability: 
    • While we strive to provide high-quality online tuition services and products, Easy Education London is not responsible for any academic outcomes or guarantee specific results. 

 

10. Termination: 
       • We reserve the right to terminate services if there is a breach of our terms and conditions or if it is necessary to protect the safety and well-being of our students and tutors.

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Safeguarding Policy

 

At Easy Education London, the safety and wellbeing of all students is our top priority. We are committed to providing a secure and supportive online learning environment that protects children, young people, and vulnerable adults from harm, abuse, neglect, and exploitation.

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1. Scope

This Safeguarding Policy applies to all staff, tutors, volunteers, and anyone working on behalf of Easy Education London. It applies to all interactions conducted through our online platforms.

 

2. Our Commitments

We are committed to:

• Promoting a culture where students feel safe, respected, and able to speak openly.

• Preventing the risk of abuse or harm during online learning.

• Responding promptly and appropriately to any safeguarding concerns or disclosures.

• Following UK legislation and statutory guidance, including Keeping Children Safe in Education (KCSIE) and Working Together to Safeguard Children.

 

3. Online Safety Measures

We take the following steps to ensure online safety:

• All sessions are delivered via secure platforms with password-protected access.

• Group classes are monitored to ensure appropriate behaviour at all times.

• Tutors are trained in safeguarding awareness and online best practice.

• No one-to-one contact is allowed between tutors and students outside of scheduled sessions.

• All communication must take place via approved channels only.

 

4. Tutor Conduct

All tutors:

• Are subject to DBS checks before delivering tuition.

• Must adhere to our Code of Conduct, which prohibits inappropriate language, behaviour, or contact with students.

• Are trained to identify signs of abuse or neglect and know how to escalate concerns.

 

5. Safeguarding Officer

Easy Education London has a designated Safeguarding Officer who is qualified in child protection and safeguarding. They are responsible for ensuring compliance with this policy, supporting staff, and responding to concerns.

 

6. Raising Concerns

• If a student, parent, or tutor has a safeguarding concern, it should be reported immediately via email to: info@easyeducationlondon.com

• Reports will be handled confidentially and in line with our safeguarding procedures. Serious concerns will be escalated to the appropriate local safeguarding authorities or agencies.

 

7. Review

This policy will be reviewed annually or sooner if required by changes in legislation or operational needs.